Official Policy

Privacy Policy

Our commitment to protecting your personal data and ensuring total peace of mind at MONCHA

Last updated: March 2026

Welcome to MONCHA (operated by Vietnam FNB Services JSC). We respect your privacy and are committed to protecting your personal data in accordance with modern security standards. This policy outlines how we collect, use, and protect your information.

1. Information We Collect

- Personal Information: When placing an order, requesting advice, or subscribing to our newsletter, we may collect: Full name, phone number, email address, shipping destination, and order notes.

- Technical & Browsing Data: We may automatically record non-personally identifiable technical information such as IP address, browser type, operating system, visit duration, and page interactions to optimize page performance and user experience.

2. How We Use Your Information

Collected information is utilized strictly for practical and legitimate operations:

- Processing orders, packaging, and coordinating with logistics partners for delivery.

- Sending shipping updates, order confirmations, and post-purchase customer care.

- Addressing inquiries, providing brewing guidance, and managing exchange/return tickets.

- Sharing updates on new harvest tea collections or exclusive promotions (only with your prior consent).

3. Cookie Policy

The moncha.vn website uses cookies to remember your language preferences (Vietnamese/English), cart state, and analyze anonymous web traffic metrics. You may choose to disable cookies in your browser settings at any time without restriction.

4. Data Security Standards

We implement modern digital security safeguards including HTTPS/SSL encryption protocols, strict access-level controls, and secure storage to prevent unauthorized access, disclosure, or misuse of personal data.

5. Third-Party Disclosures

MONCHA does not sell, rent, or trade your personal data. Data is shared solely with trusted operational partners required to complete your fulfillment (e.g., shipping carriers, payment gateways) or when mandated by legitimate legal authorities.

6. Your Rights & Contact

If you have any questions or concerns regarding our Privacy Policy, please contact us:

• Email: info@moncha.vn

• Phone: (+84)968 099 119

• Address: 96 Street No. 6, Binh Trung Ward, Thu Duc City, Ho Chi Minh City, Vietnam

Back to Homepage