Official Policy

Terms of Service

Terms and conditions governing your browsing and purchases at MONCHA

Last updated: March 2026

Welcome to the official website of MONCHA (operated by Vietnam FNB Services JSC). By accessing and utilizing services on moncha.vn, you agree to comply with the terms and conditions outlined below.

1. Acceptance of Terms

By accessing, browsing, or placing orders on moncha.vn, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any terms, please discontinue using our site.

2. Intellectual Property Rights

All content presented on the website, including but not limited to the MONCHA trademark, logos, slogans, product imagery, videos, editorial content, and interface design, are the exclusive intellectual property of MONCHA and Vietnam FNB Services JSC, protected under Vietnamese IP law.

Any reproduction, distribution, or commercial exploitation without prior written consent from MONCHA constitutes an infringement of intellectual property.

3. Product Information & Ordering

- We strive to provide the most precise descriptions regarding taste notes, origins, and packaging. However, slight variations in tea color or handmade ceramic ware may occur due to photography lighting and monitor settings.

- Prices listed on the website are in Vietnam Dong (VND). MONCHA reserves the right to modify prices or adjust promotional programs at its discretion without prior notice.

- We reserve the right to decline or cancel orders in force majeure events, system pricing inaccuracies, or unexpected stock shortages.

4. Limitation of Liability

MONCHA and Vietnam FNB Services JSC shall not be held liable for indirect or consequential damages arising from website usage, including internet connectivity disruptions, third-party malicious software, or customer negligence in securing order details.

5. Governing Law & Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.

Any dispute arising shall first be addressed through friendly negotiation. If unresolved, disputes will be adjudicated by the competent courts in Ho Chi Minh City, Vietnam.

6. Official Contact Information

VIETNAM FNB SERVICES JOINT STOCK COMPANY

• Address: 96 Street No. 6, Binh Trung Ward, Thu Duc City, Ho Chi Minh City, Vietnam

• Tax Code: 0317244534

• Customer Hotline: (+84)968 099 119

• Email: info@moncha.vn

• Working Hours: Mon – Sat: 08:00 – 17:30

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